Terms & Conditions

01Agreement to Terms

By accessing or using Sevorse's services, products, or website, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services.

02Definitions

• "Company," "We," "Us," "Our" refers to Sevorse
• "Client," "You," "Your" refers to the individual or entity using our services
• "Services" includes all consulting, development, research, and technology solutions provided by Sevorse
• "Products" refers to software, applications, tools, and solutions developed by Sevorse
• "Deliverables" means the final work products agreed upon in project contracts

03Client Project Services

3.1 Project Scope

All client projects require a signed Statement of Work (SOW) or Service Agreement detailing project scope, timelines, deliverables, and costs. Any changes to the agreed scope must be documented and approved in writing.

3.2 Client Responsibilities

• Provide timely information, materials, and access necessary for project completion
• Respond to queries and provide feedback within agreed timeframes
• Ensure all provided content is accurate, legal, and does not infringe third-party rights
• Designate authorized representatives for project decisions

3.3 Timeline and Delays

We commit to delivering projects within agreed timelines. However, delays caused by client unavailability, delayed approvals, scope changes, or force majeure events shall extend deadlines proportionally without penalty to Sevorse.

04Payment Terms

4.1 Project Payments

• Payment schedules are defined in individual project agreements
• Typical structure: 30-50% upfront, milestone payments, final payment upon completion
• All amounts are exclusive of applicable taxes unless stated otherwise
• Payments are due within 15 days of invoice date unless otherwise agreed

4.2 Late Payments

Late payments may incur interest charges of 1.5% per month or the maximum allowed by law. We reserve the right to suspend services and withhold deliverables for accounts overdue by 30+ days.

4.3 Refund Policy

Upfront payments are non-refundable once work has commenced. Refunds for incomplete work will be evaluated on a case-by-case basis, deducting completed work and incurred costs.

4.4 Disputed Charges

Payment disputes must be raised in writing within 10 business days of invoice date. Undisputed portions must be paid as scheduled.

05Intellectual Property Rights

5.1 Client Projects — Work for Hire

Upon full payment, clients receive ownership of custom deliverables created specifically for their project, excluding:

• Pre-existing Sevorse intellectual property and tools
• Third-party licensed components
• Generalized frameworks, libraries, and methodologies

5.2 Sevorse Property

We retain all rights to:

• Research findings and methodologies developed during projects
• Reusable code frameworks, libraries, and tools
• Process improvements and best practices
• Generic solutions applicable across multiple clients

5.3 R&D Products

All products, software, applications, and solutions developed through our internal Research & Development remain the exclusive property of Sevorse. This includes but is not limited to:

• Source code, algorithms, and technical documentation
• User interfaces, designs, and user experiences
• Databases, data models, and system architectures
• Branding, trademarks, and marketing materials

5.4 Licensing of R&D Products

End users may access our R&D products through licensing agreements only. All rights not expressly granted are reserved. Users may not:

• Reverse engineer, decompile, or disassemble our products
• Remove or modify proprietary notices or labels
• Create derivative works without explicit written permission
• Transfer, sublicense, or resell access to third parties

5.5 Portfolio Rights

Unless explicitly restricted in writing, Sevorse may showcase completed work in portfolios, case studies, and marketing materials, with sensitive information redacted or anonymized.

06Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during engagement. This obligation survives termination of services for 5 years. Exceptions include information that is publicly available, independently developed, or required by law to be disclosed.

07Warranties and Disclaimers

7.1 Service Warranty

We warrant that services will be performed professionally and competently. Any defects in deliverables reported within 30 days of delivery will be corrected at no additional charge.

7.2 Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED, SERVICES AND PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

7.3 Third-Party Components

We do not warrant third-party software, APIs, or services integrated into solutions. Issues arising from third-party components are subject to their respective terms and warranties.

08Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability shall not exceed the fees paid for the specific service or product giving rise to the claim
• We shall not be liable for indirect, incidental, consequential, or punitive damages
• We are not liable for data loss, business interruption, or lost profits
• Claims must be brought within one year of the event giving rise to liability

09Indemnification

Clients agree to indemnify and hold Sevorse harmless from claims arising from:

• Content, data, or materials provided by the client
• Client's use of deliverables in violation of laws or third-party rights
• Client's breach of these terms
• Modifications to deliverables made by client or third parties

10Data Protection and Privacy

We process personal data in accordance with applicable privacy laws. See our Privacy Policy for details. Clients are responsible for ensuring their data collection and processing complies with applicable regulations (GDPR, CCPA, etc.).

11Termination

11.1 By Client

Clients may terminate services with 30 days written notice. Client remains liable for all fees for work completed and costs incurred through the termination date.

11.2 By Sevorse

We may terminate immediately if client breaches material terms, fails to make timely payments, or engages in unlawful or unethical conduct.

11.3 Effect of Termination

Upon termination, client must pay all outstanding amounts. We may retain work product until full payment is received. Provisions regarding confidentiality, intellectual property, and liability survive termination.

12Governing Law and Disputes

These terms are governed by the laws of India. Any disputes shall first be attempted to resolve through good faith negotiations. If unresolved within 30 days, disputes shall be submitted to binding arbitration, with proceedings in English.

13Modifications

We reserve the right to modify these terms at any time. Material changes will be communicated with 30 days notice. Continued use of services after changes constitutes acceptance of modified terms.

14General Provisions

• Entire Agreement: These terms, along with signed agreements, constitute the entire understanding between parties
• Severability: If any provision is found invalid, remaining provisions continue in effect
• Waiver: Failure to enforce any right does not waive that right
• Assignment: Clients may not assign rights without prior written consent
• Force Majeure: Neither party is liable for delays caused by circumstances beyond reasonable control